Big Red Beard Combs – Refund & Return Policy
At Big Red Beard Combs, we stand behind the quality of our products and value every customer who supports our small business. If something’s not right with your order, we’ll work with you to make it right.
If There’s an Issue, We’ll Make It Right
If something’s not quite right with your order—whether it arrived damaged, incomplete, or incorrect—please reach out within 14 days of delivery. We’ll work with you to make it right, whether that means a replacement, refund, or another solution.
Email us at info@bigredbeardcombs.com with your order number, a brief explanation, and a clear photo if applicable. We respond quickly—usually within 1–2 business days.
Returns
Due to the nature of personal care items (like beard oils, balms, and soaps), we’re unable to accept returns on used or opened products. Even if the product’s not quite what you expected, let us know—we want your experience with us to be so good, you’ll still tell people our customer service is second to none.
Unopened, unused items may be returned within 30 days of delivery. To be eligible for a return:
- The item must be in its original, unused condition.
- Return shipping is the responsibility of the customer unless the return is due to our error.
- Refunds are issued to the original payment method once we receive and inspect the item.
Exchanges
If you ordered the wrong item or want to try something different, we’re happy to help with an exchange for any unused, unopened product within 30 days. Reach out first so we can guide you through the process and make it easy.
Final Sale & Custom Items
Clearance and custom items are final sale and not eligible for return or exchange unless damaged or defective upon arrival.
We’re Here to Help We’re a small team who genuinely cares. If you ever have a question or need support, don’t hesitate to get in touch. We value your business—and we’re honored to be part of your beard care journey.
Contact Us:
📧 info@bigredbeardcombs.com
Items should be returned to:
Big Red Beard Combs
320 W Main St, Unit #446
Salem, VA 24153