Frequently Asked Questions

Shipping

Where do you ship?

We ship across the United States
and internationally.

How long does shipping take?

Orders typically ship within 1–3
business days.

USPS Priority Mail: Faster
delivery, often 3–5 days.

USPS Priority International orders may take
longer depending on customs processing.

Do you offer free shipping?

Yes — we offer free U.S. shipping
on orders over $50.

Will international customers paycustoms, duties, or VAT?

Possibly. These fees vary by
country and are the responsibility of the customer. We cannot estimate or
control these charges.

Products Use & Care

How do I clean and maintain my wooden comb?

Wipe your comb with a dry or slightly damp cloth. Keep it away from standing water or extreme humidity. You can also use mineral oil or beeswax to condition the wood and restore luster. With proper care, your Big Red comb will last for years.

How do I care for my leather wallet, keychain, or comb case?

Our leather goods are made from high-quality leathers that age beautifully with time and use. To keep them looking sharp:

Keep them dry. Avoid soaking or prolonged moisture. If leather gets wet, let it air-dry naturally — no heat sources.

Condition occasionally. A small amount of leather conditioner or balm every few months keeps the grain nourished and prevents cracking.

Avoid chemicals. Harsh cleaners, alcohol, or detergents can strip the natural oils and damage the finish.

Store properly. Keep leather away from direct sunlight and extreme temperatures when not in use.

Enjoy the patina. Scratches, darkening, and softening are normal — they’re the mark of true full-grain leather and will make your piece uniquely yours.

What’s the difference betweenbeard oil, beard balm, and moustache wax?

Beard Oil: Conditions the beard and softens the skin underneath.

Beard Balm: Adds moisture with light-to-medium hold to shape and tame.

Moustache Wax: High hold for styling, shaping, and keeping stray hairs out of your way.

Can I use beard oil and balm together?

Absolutely. Use oil first to condition, then apply balm to lock in moisture and control shape.

Returns & Exchanges

What is your return policy?

Unused, unopened products may be returned within 30 days. Contact us and we’ll take care of you.

What if my comb breaks?

Our combs are made from natural wood and built strong — but if yours arrives damaged or breaks due to a workmanship issue, reach out and we’ll make it right.

What if my package arrives damaged?

Document the damage and contact us as soon as possible. We’ll help resolve it quickly.

Wholesale & Barbershops

Do you offer wholesale pricing?

Wholesale pricing is available for approved retailers. Contact us for details or to begin the approval process.

Do you partner with barbershops?

Yes — we partner with barbershops, men’s grooming shops, and retailers who want to carry Big Red Beard Combs in-store. Approved retail partners receive our wholesale pricing.


Retail partners can stock products for resale, use oils and balms at the station, and offer your customers premium, American-made grooming goods right at the chair. If you're interested in becoming a retail partner, contact us for wholesale details.

Discounts

Do you offer a military or first responder discount?

We proudly offer 20% off for:

  • Veterans
  • Active-duty military
  • Law enforcement
  • Firefighters
  • First responders

Verification is done through GovX.

Do discounts stack?

No — only one discount can be applied per order.

Ingredients & Allergies

Are your products natural?

Yes. Our oils, balms, moustache waxes, and soaps are made with high-quality natural ingredients and essential oils.

Do your products contain nut oils?

Some products include nut-derived oils such as argan and shea derivatives. Please review the full ingredient list on each product page or contact us with specific concerns.

Are your products cruelty-free?

Yes — always.

Contact & Support

How can I reach customer support?

Use our website’s contact form or email us anytime.
We typically respond within 24–48 business hours.