Shipping & Return Policies

ORDERS SHIP FROM CANADA. PLEASE REVIEW THE INFORMATION PROVIDED BELOW FOR SHIPPING TIMES AND OTHER SHIPPING INFORMATION TO YOUR DESTINATION.


Shipping Methods and International Shipping

We ship to Canada, the United States and International. All orders are shipped through Canada Post and UPS. Upon check out you have multiple choices for shipping methods. Please note : NOT ALL SHIPPING METHODS INCLUDE TRACKING AND INSURANCE. UPON CHOOSING SHIPPING WITHOUT TRACKING, YOU TAKE RESPONSIBILITY FOR LOST ITEMS. WE WILL NOT REPLACE OR REFUND ITEMS SENT WITHOUT TRACKING THAT GET LOST OR DAMAGED IN THE MAIL – AS WITHOUT A TRACKING NUMBER, NO CLAIM CAN BE FILED WITH THE POSTAL SYSTEM. To see more information on which methods of shipping do and do not include tracking please see the ‘Delivery Times’ section below.


Delivery Times

Once an order is placed your order will be processed and shipped within 1-2 business days. Packages will be mailed on business days, Monday thru Friday and will not be shipped or processed over weekends or holidays. Delivery times vary depending on which shipping method you choose. Delivery times may vary during sales and public holidays. For more detailed shipping time estimates please see below. Please note: All shipping quotes are provided by Canada Post and are quotes only, not guarantees. If you reside a non-major urban center please at up to 2 days to the delivery estimate. If you reside in Northern Regions or Remote Centres, please add up to 4 days to the delivery estimate.

CANADA

Canada Post Light Packet : 4-7 business days – NO TRACKING INCLUDED
Canada Post Regular Parcel : 4-9 business days – TRACKING INCLUDED
Canada Post Xpresspost : Next day-2 business days – TRACKING INCLUDED
Canada Post Priority : Next day – TRACKING INCLUDED

UNITED STATES

Canada Post Light Packet USA Air : 6-10 business days – NO TRACKING INCLUDED
Canada Post Small Packet USA Air : 6-10 business days – NO TRACKING INCLUDED
Canada Post Tracked Packet : 6-10 business days – TRACKING INCLUDED
Canada Post Expedited Parcel : 6-10 business days – TRACKING INCLUDED
Canada Post Xpresspost USA : 2-4 days – TRACKING INCLUDED

INTERNATIONAL

Canada Post Light Packet International Air : 10-15 business days – NO TRACKING INCLUDED
Canada Post Small Packet International Air : 10-15 business days – NO TRACKING INCLUDED
Canada Post Tracked Packet International Air : 10-15 business days – TRACKING INCLUDED
Canada Post Xpresspost International : 4-7 business days – TRACKING INCLUDED


Import Fees

We cannot be held responsible for customs and import duties that are charged once the package reaches its destination country. We have no control over these charges, and cannot tell you what they may be due to the fact that customs policies and import duties vary from country to country. It may be a good idea to contact your local customs office for current charges before you order if you are concerned with what the final cost might be and thus insure no surprises with any unexpected charges.


Returns and Exchanges

Our store policy allows you to return eligible products within 7 days of having received them. A refund of the merchandise and taxes will be given however customers assume all responsibility of costs associated with returning items and in the event of a lost package must be able to produce proof of delivery. Refunds will not include postage fees associated with original delivery to the recipient. Refunds will be issued in the same method of payment as the original purchase payment. Any returned items must be in their original packaging and original condition. The refund will be issued once we receive the product back and deem it acceptable. All international customers must clearly mark “returned goods” on packages and use a local postal service. Any items shipped back to us using UPS or FedEX will NOT be accepted.

If you have a questions regarding when you order may arrive please don’t hesitate to contact us at info(at)bigredbeardcombs.com.